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We're offering a toll-free number for you and your clients: 866-342-6892


Due to the wildfires in Butte County in the north, and Los Angeles and Ventura Counties in the south, many facilities and hospitals are under evacuation orders and are currently unavailable to members, employees and providers. If you or your clients are affected due to closed offices, we can assist. Please call our 24/7 Mental Health and Substance Use helpline toll-free at 866-342-6892.

Immediate help available to your clients
when impacted by natural disasters.

This number will be available 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.

Specially trained Optum mental health specialists help people manage stress and anxiety so affected clients can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free help line, emotional-support resources and information are available online at Live and Work Well  >> enter using “Clinician” as your access code. 

Provider Business Concerns

In addition, the Provider Service Line (877) 614-0484 is available Monday-Friday, 7 a.m. to 7 p.m. Central time to assist you with your business needs, such as:

  • Unavailable Status due to storm damage
  • Access to copies of key business documents (e.g., Agreement with Optum)

PLEASE NOTE: Our offices may also be impacted by the event.  There may be delays in managing routine business calls. We appreciate your patience.