Optum Telemental Health Services

Click here to register for virtual visits
(Signed attestation must be submitted prior to registration)

Brief technology platform overview
(Mozilla Firefox and Google Chrome are the preferred browsers)

Provider orientation guide for virtual visits

Frequently Asked Questions

Tracking client payment history
(Knowledge Brief)

Technology troubleshooting guide  

New All-Payer Feature for virtual visits

Key Telemental health information for providers

ABA providers/groups

• To be completed ONLY by Applied Behavior Analysis providers in Optum’s ABA network

Prescribers and Non-Prescribers may now complete an attestation in the My Practice Info virtual visits tab in the secure transactions area of Provider Express. You will need to login to Provider Express to complete an attestation. If you don’t already have a login and password to access secure transactions, you can register by choosing “First-time User” in the upper right corner of the screen. YOU MUST BE A CONTRACTED PROVIDER WITH OPTUM TO USE THIS FUNCTION.

Click here for a quick walk-thru of the Auto Attestation Process

Prior to delivering Telemental Health services, each provider is required to electronically sign a Telemental Health attestation.

Individually-credentialed providers may click on the appropriate link above to complete attestation, and electronically sign and submit the appropriate attestation to Optum Behavioral Network Services for validation.

Once validation is confirmed you may begin delivering Telemental Health services.

• Nomenclature List
• virtual visits FAQs
• Checklist Protocol: Originating Site, Distant Site, Telemental Health Provider
• Recommended Protocol for Delivering Telemental Health Services
• Provider Best Practices
• Documentation Requirements and Best Practices
  
• Verification Process: What TMH Services are Covered Per Members’ Benefit Plan
• Telehealth Frequently Asked Questions (Updated 6.27.22)
• Telehealth Billing Guide for Providers
• Requirements for Billing Telemental Health
• Technology Requirements

American Telemedicine Association (ATA) Guidelines
Optum and ATA are collaborating together to provide you with easy access to their guidelines for delivering Telemental Health service.

• Practice Guidelines for Video-Based Online Mental Health Services (published 2013)
  
• A Lexicon Assessment and Outcome Measurements for Telemental Health (published 2013)
• Practice Guidelines for Videoconferencing-Based Telemental Health (published 2009)
  
• Evidence-Based Practice for Telemental Health (published 2009)