Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
Provider Service Line: 877-614-0484
Fax Number: 866-388-1710
Email: ohbs.centralregion@optum.com
Abigail Bradshaw, Provider Relations Advocate
Email: abigail.bradshaw@optum.com
COUNTIES: Aitkin, Becker, Beltrami, Benton, Big Stone, Carlton, Cass, Chippewa, Clay, Clearwater, Cook, Crow Wing, Douglas, Grant, Hubbard, Itasca, Kanabec, Kandiyohi, Kittson, Koochiching, Lake, Lake of the Woods, Mahnomen, Marshall, Mille Lacs, Morrison, Norman, Otter Tail, Pennington, Pine, Polk, Pope, Roseau, Saint Louis, Sterns, Stevens, Swift, Todd, Traverse, Wadena, Wilkin
PROVIDER GROUPS: Essentia
Steven Handt, Senior Provider Relations Advocate
Email: steven.handt@optum.com
COUNTIES: Hennepin
Deborah Norris, Provider Relations Advocate
Email: deborah.norris@optum.com
COUNTIES: Ramsey, Dakota, Washington
PROVIDER GROUPS: CentraCare (Carris Health, St Cloud Hospital)
Emily Schumacher, Dedicated MnFire Provider Relations Advocate
Email: emily.schumacher@optum.com
COUNTIES: Anoka, Carver, Chisago, Isanti, McLeod, Meeker, Nicollet, Renville, Scott, Sherburne, Sibley, Wright
Lisa Marx, Dedicated Medica Senior Provider Relations Advocate
Email: lisa.marx@optum.com
COUNTIES: Blue Earth, Brown, Cottonwood, Dodge, Faribault, Fillmore, Freeborn, Goodhue, Houston, Jackson, Jefferson, Lac Qui Parle, Le Sueur, Lincoln, Lyon, Martin, Monroe, Mower, Murray, Nobles, Olmsted, Pipestone, Redwood, Rice, Rock, Steele, Wabasha, Waseca, Watonwan, Winona, Yellow Medicine
Connie Ziegler, Senior Provider Relations Advocate
Email: connie.ziegler@optum.com
Health Systems and Groups: Health Partners/Park Nicollet, North Memorial, HCMC, Mayo, Allina, The Emily Program, NuWay, Amherst H. Wilder, and Children's Hospitals and Clinics of Minnesota
MN SUD providers: MN Adult and Teen Challenge, Transformation House Inc, Life Development Resources, , Elite Recovery LLC
Meridian (Avalon Programs, Beauterre Recovery, Bridge Recovery, Cedar Ridge, Douglas Place, Lake Shore, Latitudes, Meadow Creek, New Beginnings, Oakridge, Tapestry, Twin Town, Valhalla)
Sarah Coffey, Provider Advocate Account Manager (PAAM)
Email: sarah.coffey@optum.com
Health Systems and Groups: Fairview (HealthEast St Josephs, HealthEast St Johns, HealthEast Bethesda, HealthEast Woodwinds, HealthEast Professional Services, Grand Itasca Clinic)