Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Ohio Network Management

Shannan Thornton (Facilities)
PO Box 9472
Minneapolis MN 55440-9472

Main Number: (877)614-0484
Shannan.Thornton@Optum.com

Syndi Trice (CMHC/AOD Agencies)
PO Box 9472
Minneapolis MN 55440-9472

Main Number (877)  614-0484
Syndi.Trice@Optum.com

COUNTIES:  ATHENS, BELMONT, BROWN, BUTLER, CLERMONT, COLUMBIAIA, FAIRFIELD, GALLIA, GREENE, GUERNSEY, HAMITON, HIGHLAND, HOCKING, JACKSON, JEFFERSON, LAWRENCE, MONTGOMERY, MORGAN, NOBLE, PERRY, PICKAWAY, PIKE, ROSS, SCIOTO, TUSCARAWAS, WARREN, WASHINGTON

Ron Fernandez (CMHC/AOD Agencies)
PO Box 9472
Minneapolis MN 55440-9472

Main Number (877)  614-0484
Ronald.Fernandez@optum.com

COUNTIES:  ALLEN, ASHLAND, CLARK, COSHOCTON, CRAWFORD, DARKE, DEFIANCE, DELAWARE, ERIE, FRANKLIN, HANCOCK, HENRY, HURON, KNOX, LICKING, LOGAN, LORAIN, LUCAS, MARION, MEDINA, MERCER, MIAMI, MUSKINGUM, PREBLE, PUTNAM, RICHLAND, SANDUSKY, SENECA, SHELBY, VAN WERT, WOOD

Kim Dokes (CMHC/AOD Agencies)
PO Box 9472
Minneapolis MN 55440-9472

Main Number (877)  614-0484
Kim.Dokes@Optum.com

OHIO COUNTIES:  ASHTABULA, CUYAHOGA, GEAUGA, LAKE, MAHONING, PORTAGE, STARK, SUMMIT, TRUMBULL, WAYNE

Karen Argabrite (Individuals and Groups [Non-CMHC’s], Psychiatric Hospitals)
PO Box 9472
Minneapolis MN 55440-9472

Main Number: (877)614-0484
Karen.Argabrite@Optum.com

Ohio Autism/ABA Network Management

(877)614-0484